Add depth to your conversations.
The most effective SMS to receive from a business is a well-timed, engaging and personalized message. Interactions allow you to respond based on your customers feedback and to have an individual dialogue with your customer without needing to manually be part of each conversation.
Our analysis of the response uses rich information to determine the substance of the response, such as is the response a number or specific phrase.
Interactions are prepared to respond to what the customer is communicating according to the conversation.
Grouping complements the automated conversation. While a customer is "having a conversation" with you, the response can also be used to add the user to a new group.
Once you align a customer's conversation, group, and response analysis you are able to guide them with BellText to get a specific result for your business.